Abstract Experience can act as a big differentiator beyond the mere concepts of increasing sales and service offerings. A good customer experience can lead to brand differentiation and increased loyalty by customers. After the emergence of Covid-19 pandemic, it has become even more crucial for companies to look after customer
AbstractThere is no room for inefficiencies in the current business environment as it can lead the business towards losses in various aspects like loss of customer trust, losing from the competition and cost over-runs. Therefore, organizations are now focusing more on monitoring and fine-tuning their business operations to ensure that
Have you come across terms called RPA, Workflow automation and AI. In this era where businesses are transforming from Business process outsourcing to Digital Process Management which presents new opportunities to reduce cost, staffing and delivering improved performance. Robotic process automation (RPA) has played a key role in this transformation.
Overview Digitization is leveraging the digital information technologies and platforms to replicate non-digital processes with digital processes, evaluating the current operating strategies, then reimagining and re-engineering them in a way such that value is created and efficiency is attained in both providing services to clients and handling the business. As